Shipping & Returns

Returns Policy
All sales through GenRacer are final. Orders may be returned within thirty (30) calendar days from the date of invoice/receipt. All returned and/or canceled orders are subject to a twenty percent (20%) restocking fee. No cancellations are allowed on special order items. Shipping charges are non-refundable. All returned merchandise must be unused and in its original packaging. Customer is responsible for all shipping and handling fees incured in the returning of merchandise. Any damage claims due to shipping must be made within 24 hours upon delivery. 


Please make sure that you can answer YES to each of the following questions, otherwise your claim will be denied:
• Is the item still brand new and has not been installed?
• Is the item still in its original packaging?
• Is the purchase date LESS than 30 days ago?
• Is the item NOT a special order item or used item (would be noted on your invoice)?
• Is the NOT an electrical part? If it is, call us to check if that is returnable. 

RGA Form: http://site.cipmotorsports.com/rga.pdf

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free shipping promotions are only applicable to lower 48 states.  UPS ground or equivalent is used for the shipping method.  The free shipping promotions do not include large items such as body parts, hoods, spoilers and other items that may be required to be shipped by freight.  

Shipping prices for body parts are quoted for the lower 48 states.  If you are ordering a body part and you are in Canada, Alaska, Hawaii or other area, please call for an accurate freight estimate.  If you place your order before calling, you will be contacted for the remaining balance to be collected. 


IF YOUR SHIPMENT WAS DAMAGED FROM SHIPPING, call us immediately at 203-783-1422. There is only a 24 hour period to report damage due to shipping in order to be claimed under the carrier's (UPS, FedEx, etc) insurance liability. After this period, we will be unable to provide replacements.

GenRacer makes an utmost effort to maintain the biggest in stock selection for the Hyundai Genesis Coupe. However, occasionally a part is on backorder or out of stock in our warehouse. In which case, we will ship directly from the manufacturer. Most in stock items ship out within 24 hours. Due to security reasons we can only ship to the billing address attached to the method of payment that was used. Please see this page for international orders. 

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